ServiceNow Version Timeline - Release Cheat Sheet
When I got started in ServiceNow, I was constantly hearing about the different versions. One coworker would talk about how he 'started in Kingston', while another would mention that she 'started in Fuji'.
I hadn't been around the industry for long, so it was always difficult to conceptualize what each release did and when it was released.
To make it easier, I compiled this list to help quickly locate:
- ServiceNow Versions and Release Names
- Release dates
- Key features
Quick Note: Until the Aspen release in 2011, ServiceNow named each version after the season and year in which it was released. Below, we begin with the Aspen release. You can find the 2004-2011 releases after the named releases.
Credit to Jace Benson, who had most of this data readily available on his site: https://sndocs.jace.pro
Releases after 2011 (Aspen):
| Release Name |
Date Released |
Key Features |
| Aspen |
December 1st, 2011 |
• Data Policies
|
| Berlin |
July 2nd, 2012 |
• Coaching Loops
• System Clone Application
• Transaction Quotas
|
| Calgary |
February 28th, 2013 |
• Work Management
• Contract Management
• Procurement
• Product Catalog
|
| Dublin |
October 22nd, 2013 |
• Performance Analytics
• Vendor Management
• Resource Management
• HR Service Management
• Incident Alert Managemment
• Vendor Ticketing
|
| Eureka |
May 6th, 2014 |
• Facilities Service Automation
• Visual Task Boards
• Demand Management
• Inbound Rest Web service
|
| Fuji |
January 1st, 2015 |
• Test Management
• Legal Service Management
• Marketing Service Management
• IT Financial Management
• Studio
• UI15
|
| Geneva |
November 3rd, 2015 |
• Security Operations
• Scripted REST APIs
• Attachment REST API
• Expense Lines
• Edge Encryption
|
| Helsinki |
April 28th, 2016 |
• Service Mapping
• Service Portal
• Event Management
• UI16
• Surveys
• Studio
• ECMA5 aka es5
|
| Istanbul |
November 28th, 2016 |
• Automated Testing Framework (ATF)
• Email API
• Script Debugger
• Application Portfolio Management
• HR Service Management (Scoped)
|
| Jakarta |
June 15th, 2017 |
• Embedded Help
• MetricBase
• Benchmarks
• List v3: Live Lists
• Service Portal: User Criteria
• Guided Tours
• Communities
|
| Kingston |
November 16th, 2017 |
• Flow Designer
• Agent Intelligence
• IntregrationHub
• Service Portal Announcements
• Standard Error Codes API
• Email Digests
|
| London |
July 27th, 2018 |
• Virtual Agent
• Multi-row Variable Sets
• Walk up experience
• Major Incident Management
• Service Portal: User Criteria
• Vendor Tiering
|
| Madrid |
January 31st, 2019 |
• Antivirus Scanning
• Instance Security Center
• Embedded Approvals in Email
• Agent Workspace
• Change Rest API
• Admins can roll back a clone for up to seven days
|
| New York |
July 26th, 2019 |
• Auth: API for JSON Web Token generation
• Event Management: SAP Connector
• ATF: Parallell testing
• Flow Designer: Dynamic Inputs
• System Clone: Scheduled recurring clones
• VTB: Swimlanes
|
| Orlando |
January 6th, 2020 |
• Studio: Edit source control files outside of ServiceNow
• ATF: Quick Start Tests
• Service Portal: Widget Diagnostics
• MID Servers now support Microsoft JEA authentication in order to run basic Discovery
|
| Paris |
July 23rd, 2020 |
• OpenID Connect SSO
• Flow Designer: lots of updates
• IntegrationHub: lots of updates
• Agent Workspace: lots of updates
|
| Quebec |
January 7th, 2021 |
• Service Catalog: Catalog Builder
• Key Management Framework
• Now Experience UI Builder Iimprovements
• AI Search
|
| Rome |
July 22nd, 2021 |
• Lots of updates to the following:
• CSM
• Universal Request
• ITAM HAM and SAM
• ITOM
• Workspace
|
| San Diego |
February 3rd, 2022 |
• Next Experience UI
• Automation Engine
• Insurance and Banking Solutions
|
| Tokyo |
July 15th, 2022 |
• Service Operations Workspace, Manager Hub
• Issue Auto Resolution, Task Intelligence
• ServiceNow Vault
• Enterprise Asset Management
|
| Utah |
Q2 - 2023 |
• tbd
|
| Vancouver |
Q4 - 2023 |
• tbd
|
| Washington, DC |
Q2 - 2024 |
• tbd
|
Releases before 2011 - these releases were named after the month/year, rather than a city/region:
| Release Name |
Date Released |
Key Features |
| GlideSoft 2004 |
January 4th, 2004 |
First ever ServiceNow version released.
ServiceNow was originally called 'GlideSoft' |
| January 2006 |
January 1st, 2006 |
• Release
• Discovery
• Service Catalog |
| February 2006 |
February 12th, 2006 |
-
|
| March 2006 |
March 18th, 2006 |
-
|
| April 2006 |
Aprl 15th, 2006 |
-
|
| May 2006 |
May 21st, 2006 |
• Inactivity Monitors
• Enhanced list and form personalization
• Home Pages |
| July 2006 |
July 4th, 2006 |
• Field Status Indicators
• Delegates
|
| August 2006 |
August 28th, 2006 |
• Computer Telephony Integration
• Client Scripts |
| November 2006 |
November 17th, 2006 |
• CMDB
• Email Client
|
| March 2007 |
March 2nd, 2007 |
• IP Based Access Control
• XLS Export
• CSV Export |
| Summer 2007 |
July 5th, 2007 |
• Asset Management
• Update Sets
• Access Controls
• Impersonation
• Service Level Management
|
| Fall 2007 |
November 23rd, 2007 |
• Variable Sets
• UI Policies for Forms |
| Summer 2008 |
August 22nd, 2008 |
• Graphical Workflow
• Facilities Management
• View Management
• Javascript Debug Window
• Global UI Scripts
• Homepage Layouts
• Global Text Search
• Mobile Support
|
| Winter 2009 |
January 9th, 2009 |
• Project Management
• Security Jump Start
• Change Risk Calculator
|
| Spring 2009 |
May 29th, 2009 |
• Content Management System
• Metric Definition
• Database Views |
| Fall 2009 |
September 25th, 2009 |
• Maintenance Schedules
• Performance Metrics
• Self Service Password Reset
• Cancel Transactions
|
| Winter 2010 |
January 22nd, 2010 |
• Update Set Preview
• Save Updates as XML
• Upgrade History
• UI Policies for Catalog
• Client Transaction Timings |
| Spring 2010 |
July 4th, 2010 |
• SAML 2.0 SSO Plugin
• Employee Self Service
• Portfolio Management
• Field Service Management
• Project Management v2
• Cost Management
• List v2
• Tiny URL Support
|
| Fall 2010 |
October 1st, 2010 |
• Orchestration
• Salesforce Automation
• SDLC
• Upgrade Monitor
• Service Level Management - SLA
• Commitments
|
| Winter 2011 |
February 4th, 2011 |
• Chat
• Live Feed
• GRC
|
| Summer 2011 |
July 1st, 2011 |
• UI11
• Document Management
• Data Certification
• Change Risk Assessment
|
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